Return - Cancellation Policy

Online Order - Agree with Terms & Conditions, Terms of Use, Privacy Policy & Return Policy

Before submitting your Purchase Order Form online, you will be asked to carefully read the Terms of Use, these Terms & Conditions, our Privacy Policy and Return Policy with information about the Withdrawal Right, print a copy and save it for your personal use.


We will also provide you with the ability to link to these Terms of Service, Terms of Use, Privacy Policy and Return Policy. We will also provide you with information on the main features of each ordered product and the corresponding price per product (including all applicable fees and taxes), the method of payment that you can use to purchase each product, the method of receipt of the purchased products, the shipping and shipping costs of the products as well as the details, geographical address and e-mail address of the Seller and the date within which the Seller undertakes to deliver the products.

The Seller will also provide you with a summary of the conditions that must be met so that you can exercise your Withdrawal Right as provided by the Consumer Protection Code. In any case, we will provide you with the contact details of our Customer Service after your purchase.

By submitting the order form to the Seller, you unreservedly agree and undertake to comply with the provisions of these Terms & Conditions of your contract with the Company. If you do not agree with certain provisions of these Terms of Service, please do not submit the order form for the purchase of products from

By submitting the order form, you declare that you know and accept these Terms & Conditions, as well as the further terms and conditions contained in through the links of Terms of Use, Privacy Policy and Return Policy.

We remind you that the product you buy is intended exclusively for the country in which you place the order. Therefore, if you decide to import the product into another country, you remain responsible for importing it. You must comply with the regulations and restrictions for the export of the product from the country of purchase as well as for the import to the country to which you are going to transport it. The Company disclaims any responsibility for such action.


Cancellation / Modification of the electronic or telephone order can be done by the User / Customer in the following cases:

Before Completing the Order

Before submitting the order form according to the above, you are technically able to return to a previous stage of the Order and remove / modify the quantities of products in your cart. You can remove the products you do not want to order by clicking the "remove" button and add the new products you want.

After the Completion of the Order and Before the Shipment of the Products:

Modification of the Order Before the Shipment of the Products

Modification of your order after the completion of the submission of the order form can be done by contacting the Customer Service Department or by phone at (+30) 210 3410850 daily on working days and hours, or via email at

Cancellation of the Order Before the Shipment of the Products

If the submission of the order form has been completed, but the products have not been sent yet, you can cancel your order by sending an email to the email address or by phone at (+30) 210 3410850 every working day and working hours.

Upon Receipt of the Products - Right of Withdrawal

You have the right to cancel your order after its completion (and upon receipt of the products) in case the delivery of the ordered products is delayed.

Any refusal to receive your products upon delivery by the Courier Company is equal to withdrawal. In case a customer refuses to receive products more than 3 times, reserves the right to charge the customer the shipping of all shipments or to refuse to send the products.

After returning the products to, the order is canceled by practicing the Right of Withdrawal.

According to all the above, all orders returned to the Seller either due to a request for cancellation of the User / Customer, or due to a refusal to receive, are canceled after receipt of the products by the Seller.

For more information, you can see details here.

Special instructions for seller



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